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Aftersales

In addition to rolling out high-quality products to the market, SIAM KUBOTA Corporation Co,. Ltd. gives 
a strong emphasis on aftersales service. Our products come with a warranty per terms and conditions. 
The customers are encouraged to contact any of our service centers at their convenience where teams of 
highly-skilled and properly-equipped mechanics are of assistance - be it routine maintenance or fixing. 
Mobile units are also available to provide "on site" services to customers.

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Our Hotline

Our Hotline is up and running every day to from 7 am-7 pm to deliver support to customers under warranty and after warranty. Call us and get the help you need.

  • Technical Support

    - Discuss your inquiries about products, applications and problems.

    - Provide prompt responses. Your calls are handled by our experienced technicians.

  • Professional service Support

    - Arrange services within 15 minutes.

    - Carry out onsite services.

 
  • Follow-up

    - Make follow-up on service

    - Evaluate customer satisfaction for feedback on how to improve services

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After-warranty Assistance

After-warranty assistance is provided by SIAM KUBOTA's dealers to keep up with your equipment's needs and minimize downtime. Customers who apply for the service are eligible to receive:

  • discounts and privileges throughout a one-year contract as follows

    Two free check-ups

    10% discounts on labour expenses

    20% discounts on travel expenses

    20% discounts on transportation expenses

    5% discounts on spare parts

 

After-warranty assistance is made available to buyers of Tractors, Combine Harvesters and Transplanters.


** We reserve the right to make changes to discount terms and conditions. Please contact your dealer.

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1-5-12 Maintenance Intervals

Siam Kubota provides onsite maintenance services to customers to help ensure productivity. Our experienced technicians will visit you at least three times to carry out onsite service throughout the warranty period without charging you for labour, travel time and travel expenses.

  • Tractors 1-5-12

    Maintenance is scheduled on the first, fifth and 12th month after purchase.

  • Harvesters 10-40-60

    Maintenance is scheduled on the 10th, 40th, and 60th day after purchase.

  • Transplantors 10-40-90, 10-40

    - Maintenance is scheduled on the 10th, 40th and 90th after purchase 
    (Riding Transplanters).

    - Maintenance is scheduled on the 10th and 40th after purchase 
    (Walk-behind Transplanters).

Warranty 

Rest assured that your concerns will be addressed. Our support teams are on hand o answer quwstions and provid technical consultation.

Warranty does not cover or apply to
  • Damage caused by improper use of products and failure to keep up with maintenance schedules as
    specified in "Application and Maintenance Manual"
  • Damage caused by failure to obtain maintenance services from the Company or authorized leaders
    during the period of warranty
  • Damage caused to consumable supplies or materials that can expire or deteriorate over time as listed below
Items and damages that are not covered by warranty are:

1. Air filter

13. Fluid

2. Oil filter

14. Lubricant

3. Hydraulic filter

15. Coolant

4. Gasket

16. Distilled water

5. Parts made from rubber or resin 
such as oil seal

17. Bolts, nuts, rings, pins, rubber rings, tyres etc

6. Parts made from plastic

18. Burner

7. Glass

19. Bushing

8. Disc clutch

20. Electrical wiring

9. Bulb

21. Electronic components such as switch, solenoid and relay

10. Fuse

 

11. Belt

 

12. Grease nipple

 

  • Damage to outer parts which wear out as a result of vibrations, corrosion, tearing and rusting
  • Damage caused by modifications and improper repair
  • Damage caused by use of spare parts, fuels or lubricants which are substandard or do not meet the specifications 
    stated in "Application and Maintenance Manual"
  • Damage caused by improper use of products including improper removal of tractors from a ditch
  • Damage caused by natural disasters and accidents such as crashing a tractor into a tree, flooding, and fires
  • Damage caused by repair work or modification carried out by unauthorized persons
  • Costs such as fuel expenses, towing fees, transportation, accommodations, inconveniences and losses of business 
    opportunities
  • Ordinary circumstances such as loud noises and vibrations which do not affect the quality and performance 
    of products
  • Products of which hour meters have been tampered with




Remarks: SIAM KUBOTA Corporation Co,. Ltd. reserves the right to make changes to terms and conditions without prior notice

ProductModel   Warranty Period
KUBOTA Tractor All B Series and M Series 
L Series: L2808, L3408, L3408DI,
              L4508, L4508DI
L Series: L3008, L3608, L4708
1 Year or 1,000 Hour
1 Year or 1,000 Hour

15 Month or 1,500 Hour
KUBOTA Implement
Tra Chang and
All Series 6 Month
(or 500 Hour for Rotary)
KUBOTA Combine Harvester All Series 1 Year or 1,000 Hour
(500 Hour for Crawler)
KUBOTA Transplanter All Walk-Behind Series
Riding Series 6 Rows 
Riding Series 8 Rows
1 Year or 400 Hour
1 Year or 500 Hour
1 Year or 600 Hour
KUBOTA Diesel Engine All RT Series 2 Year
Power Tillers
Tra Chang
All NC Series 1 Year
(Gear Case : Lifetime Warranty)
Excavator All KX Series 11 Year or 1,000 Hour
 
When Warrant Begins
To SIAM KUBOTA Corporation Co,. Ltd provides warranty to the products which are directly sold by the Company or by authorized dealers. Warranty starts with the date of product acceptance by the first owner.
 
Duration of Waranty
 
The warranty period of each product is different and subject to terms and conditions. If damage occurs due to improper
materials, stems from defects in the manufacturing process or arises as a result of normal use and regular maintenance, 
we are pleased to repair and replace the defective parts free of charge.
 
Repai & Replacemnt
The warranty terms and conditions are limited to repair and replacement carried out by SIAM KUBOTA Corporation Co,. Ltd. or authorized dealers only.
 
Transfer of Ownership
The warranty is transferrable to the second owner.

 

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